Terms of Reference

Glossary of Terms 

Tenant: The person(s) to whom we have granted the tenancy.

Property: Your home and any land for which you pay rent.

Communal Areas: The shared entrances, halls, stairways, passages, balconies, yards lifts, fire escapes, roads and paths leading to your home. Grassed, cultivated, drying and playing areas, forecourts and other shared areas within the estate and block boundaries.

Other charges: These include charges for heating, hot water, and the use of a shed.

Fixtures & fittings: These include:

  • installation for supplying or using gas, electricity and water;

  • built-in furniture;

  • internal fixed glass;

  • basins, sinks, baths and toilets;

  • pipes, ducts, tanks, wires, cables, switches, boilers and storage heaters;

  • fixed wall, floor or ceiling coverings, other than carpets.

Housing office:

  • Your local managing agent

  • Resident’s management organisation

  • Resident’s co-operative, or

  • The council housing department

TMO : Tenant Management Organisation

RMO : Resident Management Organisation