Non-emergency repairs
Council tenants should report repairs to the Estate Office. Our working hours are Monday to Friday, 10am-4pm. You can either visit us in person (Flat 2 Fernwood), contact us by phone on 0208 780 9980 or email us anytime at [email protected]
Emergency repairs
For emergency out-of-hours repairs, contact Wandsworth Joint Control Centre on 020 8871 8999.
Repairs Timescales
We follow set timescales for the completion of repairs based on urgency. Please see the table below outlining our timescales for repairs.
Awaab’s Law
Awaab’s Law came into force for socially rented homes on the 27th of October 2025. This legislation requires social landlords to carry out reported damp, mould, and emergency repairs within strict timeframes.
To help tenants understand their rights and our responsibilities, a short guide on Awaab’s law can be found by clicking here. To view our damp and mould commitments, please click here.