Reporting Damp & Mould
If you are experiencing damp and mould in your home, please contact us as soon as you notice signs so that we can act as soon as possible. We take all reports of damp and mould seriously and will arrange an initial inspection at the earliest available time before taking steps to resolve the issue.
To view our damp and mould commitments, please click here.
Managing Condensation in Your Home
Condensation occurs when warm, moist air hits cold surfaces like windows, walls, and behind furniture, providing moisture for mould growth. This common problem stems from poor ventilation and excess moisture from activities such as cooking, drying clothes indoors, and showering. It is important to take steps daily to reduce condensation buildup, such as regularly ventilating your home, making use of extractor fans, and avoiding drying clothes indoors.
To view our full guide on managing condensation in your home, please click here.
Awaab’s Law
Awaab’s Law came into force for socially rented homes in October 2025. This legislation requires social landlords to carry out reported damp, mould, and emergency repairs within strict timeframes.
To help tenants understand their rights and our responsibilities, a short guide on Awaab’s law can be found by clicking here. To view our damp and mould commitments, please click here